Borrower Info

To request a change to your monthly payment amount or payment date, you must first meet the eligibility requirements outlined in the section above. 

If you determine that you are eligible, log in to the HFLS Portal, click My Loans, and select your loan record (identified by “RPMT” followed by a unique seven-digit number).

Next, open the Modifications tab and click Request New Modification to complete and submit the request form.

HFLS will review your request within two business days. If your request is approved, you will receive an email confirming the modification. If your request is denied, you will receive an email explaining the reason for the decision.

Please do NOT send sensitive documents or information over email.

To request a change to your monthly payment amount or payment due date, log in to the HFLS Portal, click My Loans, and select your loan record (identified by “RPMT” followed by a unique seven-digit number).

Next, open the Modifications tab and click Request New Modification to complete and submit the request form.

You will be asked to enter your new checking account number and routing number, and to upload all pages of your most recent personal checking account statement. The statement must clearly display your name, address, bank name, and checking account number.

HFLS will review your request within two business days. If your request is approved, you will receive an email confirming the modification. If your request is denied, you will receive an email explaining the reason for the decision.

If your checking account does not have enough money in it to cover your scheduled payment, HFLS will receive notification from the bank that your payment “failed” (also called a “bounced” or “missed” payment).

You will receive an automated email from HFLS notifying you of your failed payment and asking you to contact HFLS to 1) ensure your next scheduled payment goes through, and 2) determine how/when to make up your failed payment.

Your guarantors will also receive an automated email notifying them of your failed payment, and HFLS may follow up with you and/or your guarantors via phone as well if we do not receive a response to our emails.

After three consecutive failed payments or three months without a response from you or your guarantors, your loan may be sent to the HFLS collections attorney for legal action.

If you know in advance that you might not have enough money in your account to cover your upcoming HFLS loan payment, please review the information above about when and how to request a temporary change to your monthly repayment amount.

As noted in the Repayment Changes section above, it may take two to three business days after your scheduled payment date for the HFLS withdrawal to appear in your checking account, so we ask that you please wait until a few business days after your payment date before contacting HFLS about your repayment transaction.

Please note that HFLS does not withdraw a monthly payment from your checking account when the 5th or the 20th fall on weekends, bank holidays, or other civic or religious holidays on which the HFLS office is closed. In these cases, HFLS withdraws the scheduled monthly payment on the next business day.

Email [email protected] to describe what happened. Please do NOT send sensitive personal or bank account documents or information over email. We can send you a unique, secure link to provide a screenshot or other documentation of the error and any fees you incurred as a result. If we find that HFLS made an error, we will offer to refund the payment to you and cover any related fees, or you can choose to apply any overpayment to future scheduled loan payments.

If you are facing financial difficulties, we encourage you to refer to the Repayment Changes section above for information about how you can request a temporary reduction in your monthly payment amount. HFLS will work with you as best we can within our stated guidelines to accommodate your situation while ensuring your loan is ultimately repaid in full and in a timely manner. 

If a borrower does not contact HFLS regarding their inability to repay their loan or is not able to make monthly payments of any amount, the guarantor is expected – and legally obligated – to repay the loan, as per the promissory note that they signed along with the borrower when HFLS closed the loan. If you are not eligible for a temporary reduction in your monthly payment amount, we encourage you to contact your guarantor for assistance making your payments.

After three consecutive failed payments, if the guarantor(s) refuse or are unable to take over payments or do not respond to HFLS, your loan may be sent to the HFLS collections attorney for legal action. 

A borrower or guarantor who fails to repay the loan they are responsible for or who frequently fails payments will be prohibited from borrowing from HFLS or guaranteeing an HFLS loan in the future. 

HFLS typically permits a household to have only one loan outstanding at a time. You or someone in your household may apply for a new loan while still repaying a prior loan (a “top off loan”) only if all of the following conditions are met: